Mint Lube Case Study

Banin Akif MBA I Seat 7049 cognitive operations Management CASE STUDY (MINIT-LUBE INC. ) Q. 1What constitutes the relegation of Minit-Lube? AnsThe mission statement for Minit-Lube depose be derived as followed Our Mission To bring home the bacon unfaltering, reliable and superior operate in a customer friendly environment while ensuring lowest possible f ars. Q. 2How does the Minit-Lube operation strategy provide competitive utility? AnsMinit-Lube operations strategy provides the institution advantage over its competitors in the sideline ways Services Design Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a term. character management Quality exceeds normal standards as all employees are neatly appareled and fully dexterous from minit-lube school. Process efficacious purpose of human resource enables fast service provision as threesome workers simultaneously work on a car to provide oil-change services. Location brand-new environment provides customer a delightful feeling. Layout designMinit-Lube layout supports process focused argumentation shop practice which maximizes the efficiency and quality. mankind Resource Well trained round graduated from minit-lube school, ensuring cost effectiveness by building good customer relationships and providing rapid and accurate service. Each individual specializes in its own work enabling the uttermost level of service. Scheduling Service providedin least(prenominal) possible time frame with use of efficient human resource in order to meet customer schedules. tendingMinit-Lube provides reliable maintenance solutions because of their trained mental faculty and superior operations management. Q. 3 Is it promising that Minit-Lube has increase productiveness over its much traditional competitors? Why? How would we measure productivity in this industry? AnsMinit-Lube increased productivity over its traditional competitors in the following ways Well trained/educated labor labor plays a vital role in productivity and as employees of minit-lube are both wholesome educated and trained, they increase the productivity of the organization. to a greater extent Out localize in lesser time As compared to its competitors, at minit-lube the car comes in and goes out in only 10 mins which significantly increases the output and therefore, productivity. Also, providing service to 3 cars simultaneously also enhances the productivity if the competitors are servicing less than 3 cars belongings all other factors constant. Productivity= Output____ excitant = No. of cars serviced in an hour____ Labor hours put in by the team